Terms of Service
1. The service
Lala Pad is a software platform that helps property operators (the "Operator") manage bookings, room inventory, payments, and guest communication. The platform also lets prospective guests (the "Guest") discover and book a stay at an Operator's property.
Lala Pad is a platform — not the seller of accommodation. The contract for any stay is between the Guest and the Operator. We are not a party to that contract.
2. Accounts
- You must be 18 or older, or have a parent / guardian agree on your behalf.
- You are responsible for keeping your password safe. Notify us immediately if you suspect unauthorized access.
- One account per natural person. Sharing an account with someone outside your organization is not allowed.
- We may suspend or terminate accounts that violate these terms, with notice where reasonably possible.
3. Operator responsibilities
- You represent that you have the right to list every property you put on the platform.
- Property information (photos, prices, amenities, policies, address, availability) must be accurate and current. Misrepresentation can result in account termination.
- You agree to honor confirmed bookings at the prices and dates shown to the Guest at the time of booking.
- You handle on-site check-in, security, cleanliness, and any disputes with Guests at the property.
- You are responsible for all taxes, licenses, and regulatory permits in the jurisdictions where your properties operate.
4. Guest responsibilities
- Provide accurate contact information when booking — the Operator may need to reach you.
- Pay the amount shown at booking, by the method the Operator accepts.
- Respect the property's posted policies (cancellation, pets, smoking, etc.).
- Treat the property and its staff with respect.
5. Payments
- Payments are processed via M-Pesa Daraja or other channels the Operator configures. Lala Pad does not hold Guest funds — money flows from the Guest to the Operator's payment account directly.
- Refunds, where applicable, are issued by the Operator according to the cancellation policy displayed on the property page.
- Operators pay Lala Pad subscription fees per their plan. Fees are billed monthly via M-Pesa STK push to the phone number on file.
6. Acceptable use
You will not, and will not allow others to:
- Use the platform for illegal activity, fraud, or to harass anyone.
- List properties you do not own or have permission to list.
- Scrape, reverse-engineer, or interfere with the platform's operation.
- Send unsolicited marketing to Guests or other Operators through the platform.
- Upload malicious files or content that infringes someone else's rights.
7. Content you submit
You retain ownership of property photos, descriptions, and other content you upload. You grant Lala Pad a limited, worldwide, royalty-free license to host, display, and distribute that content for the purpose of operating the platform (e.g., showing your property on the booking site).
8. Service availability
- We aim to keep Lala Pad available 24/7 but do not guarantee uninterrupted service. Planned maintenance will be announced in advance where possible.
- We back up data daily and maintain a disaster-recovery plan. We do not, however, guarantee that data cannot be lost in extraordinary circumstances.
- Operators are encouraged to export their bookings periodically as a personal backup.
9. Disclaimers
The platform is provided "as is". To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We are not liable for an Operator's misrepresentation of a property, a Guest's behavior at a property, third-party payment processor outages, or events outside our reasonable control.
10. Limitation of liability
To the maximum extent permitted by law, Lala Pad's total liability for any claim arising from these terms or use of the platform will not exceed the fees you paid to Lala Pad in the 12 months before the event giving rise to the claim, or KES 10,000 — whichever is greater.
11. Termination
You may close your account at any time by writing to support@lalapad.online. We may suspend or close accounts for breach of these terms, fraud, or legal reasons. On termination you retain access to your historical bookings for 30 days, after which personal data is deleted per the Privacy Policy.
12. Changes to these terms
We may update these terms from time to time. The "Last updated" date will change. For material changes affecting your rights or obligations, we will email account holders before the change takes effect.
13. Governing law
These terms are governed by the laws of the Republic of Kenya. Disputes will be resolved in the courts of Nairobi, Kenya, unless mandatory consumer-protection laws in your jurisdiction provide otherwise.